Matthew Petro

Coffee is my energy drink of choice.

The Mac and the PC

So I’ve been using my MacBook Pro for a few weeks now. Here’s what I’ve learned:

Windows laptops are the uncouth construction workers at the job site. MacBooks are the classy, beautiful woman the workers whistle at when she walks by.

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Filed under: Interesting Thoughts, , , ,

Phoenix 21 comes to Glendale

Image #12 from Phoenix 21

Image #12 from Phoenix 21

Today, we were the fortunate recipients of one of Tyson Crosbie’s images from his Phoenix 21 exhibition. We’re displaying the image in our home for a month as part of Tyson’s Home Exhibit social experiment (vlog posts here and here). Although we weren’t initially selected, Kevin Spidel bequeathed his image to us, since he’s in the process of moving.

This morning, Tyson and Jamie came over to with Image #12 to install. We chose to put it in our living room, where we have a wall that’s just the right size to display the image. As you can tell from the photo, we have very red walls, which contrasts nicely with the colors and textures of the image.

Both Tracie and I love the image and the way it looks in our living room. We’ve discussed how awesome it would be to purchase the image and redecorate with it as the inspiration. Unfortunately, we don’t have the budget to do that now, but it’s good to dream. 🙂

After having looked at the image for a few hours now, I wish our walls were smooth instead of textured. When the daylight coming in is just right to accent the wall texture, I think it conflicts slightly with the textures of the image. But, that doesn’t happen all the time, and the wall texture isn’t all that distracting.

We’re honored to be entrusted with Tyson’s work. Much thanks and gratitude to he and Jamie for installing the piece and to Kevin for passing the image to us. More blog posts to come!

Filed under: Life's Adventures, , , , ,

Twitter + inflight wifi = ???

I was reading this article from MSNBC (Frustrated tweets new headache for airlines) and I wondered what will happen when airlines finally move inflight wifi from the trial stage into full rollout. How will airlines react when passengers can tweet, blog and e-mail their frustrations while in the air?  Are the airlines are prepared for the tide of cranky in-air tweets, enabled by their own efforts to give travelers more a la carte options?

Filed under: Interesting Thoughts, , ,

What “original” do they mean?

Original?

Original?

I was looking at my can of Coke today and I realized that it proudly proclaimed that it’s “original formula”. I got to thinking, “What exactly do they mean by  original?” Obviously not the actual original, as cocaine-laced soft drinks are generally considered by law enforcement to be illegal narcotics. Also, they probably don’t mean the classic formula used in the golden era of the 1950’s, when Coca-Cola in this country was still made with cane sugar.

So it seems that when Coke says “original formula”, they mean the post “New Coke” original formula, made with cheap high fructose corn syrup and distributed in cans and plastic bottles. Seems rather misleading to me.

Filed under: Interesting Thoughts, ,

Get working!

I just learned (from my amazing trivia fact calendar) that Thomas Edison held 1,093 patents, 424 of which were for electric light and power. Seriously. The guy’s electrical patents alone would have amounted to an incredible body of work. But that was less than half of his total patents!

Some of his hundreds of inventions have been forgotten. But he also invented the phonograph and movie camera. In one lifetime, he was able to create the technological foundation upon which much of modern life is based. That’s a lot of work for one guy.

If he was able to crank out that much productivity, what are we all waiting for? Are we afraid of failure? Edison failed to create a successful light bulb hundreds of times before succeeded. Are we afraid of waiting until we get something just right? Edison didn’t patent 1,093 things by waiting until they were perfect.

Edison accomplished what he did by doing something. He worked tirelessly at his craft. If he can accomplish that much in his lifetime, why can’t all of us? Get working!

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The awesome customer service rolls on!

Last week, the Petro household ran out of our fantastic carpet cleaner. You’re probably thinking, “You guys don’t have kids, why do you need carpet cleaner?” Well, we have cats. Two of them. They’re great cats, but they tend to hack up hairballs at interesting locations which are almost always carpeted.

In order to combat the hairball puke, we have carpet cleaner which we got from A-1 Carpet Service, the most awesome carpet and upholstery cleaning service in the Valley. Whenever they come to clean our carpets, they leave us with some cleaner solution. Unfortunately, we ran out and we don’t have plans for them to come out anytime soon, so I headed over to their office after work on Thursday.

I arrived a little after 5:00pm, which turns out to be when they close up and go home. Luckily, one of the office ladies was standing outside. I told her that I just needed to get some more cleaner. Despite it being past the end of her day, she gladly let me into the office and sold me a full gallon of cleaner.

Not only does A-1 do a fantastic job cleaning carpets, even their office employees really go out of their way to make customers happy. This kind of customer service doesn’t happen by accident. It happens when a leader creates a great organization in which all employees care about the success of the company and feel that their contribution really matters. Even if it means staying a few extra minutes to help out a late customer.

Filed under: Customer Service

Golfing across the generations

This past week, I was golfing as part of my summer golf league. My dad and I are on the same team in the league, so we were golfing together. Rounding out our foursome were a pair of guys from another team.

One of the guys from the other team told us that he’d been golfing a few weeks ago at another course, and he’d played along with a father and son. The son was 74 and the father was 98.

When my dad is 98, I’ll be 71. I sure hope we can still go out and shoot 18 holes then. Heck, I’d even be happy with 9.

Filed under: Life's Adventures

More customer service done awesomely

Apparently I’m on a crusade to highlight good customer service. I didn’t really intend to set out on such an adventure, but I recently was on the receiving end of more awesome customer service, so I had to let it be known.

Larry is our landscaper guy. He was recommended to us by our neighbors and he’s been great. He runs his own one-man operation, so he’s busier than a one-legged guy at…you get the point. Anyway, he recently came over to trim and clean up plants in our front yard. Not only did he charge a reasonable price, he came when he said he would, did a great job trimming the plants and cleaned up so well, our yard looked better than before his visit.

To top off the awesomeness, he called up in the evening to ask if I was satisfied with the job he’d done. He didn’t need to do that…I’d already paid him and I’m sure he knew he’d done a great job. But he did. Why? Because maintaining contact with customers, even happy ones, requires very little effort but goes a long way towards cementing customer loyalty. Obviously, Larry gets that.

Filed under: Customer Service, ,

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